Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 SEPTEMBER 1980 Issue II (Taken from an LRH OODs itemof 31 Aug. 71) | Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 SEPTEMBER 1980 Issue II (Taken from an LRH OODs itemof 31 Aug. 71) |
Personnel Series 32 | Personnel Series 32 |
OVERLOAD AND HATTING | OVERLOAD AND HATTING |
I have found that whenever I have had to handle something, I found the person who should have handled it unhatted and with misunderstood words on things intimately connected with his duties. | I have found that whenever I have had to handle something, I found the person who should have handled it unhatted and with misunderstood words on things intimately connected with his duties. |
Thus I have found this cycle of great use and thoroughly recommend it. | Thus I have found this cycle of great use and thoroughly recommend it. |
1. Emergency item or omission requiring handling turns up. | 1. Emergency item or omission requiring handling turns up. |
2. Handle it right now fast (my handling something time lapse is about 5 minutes to half an hour). (That means terminatedly.) | 2. Handle it right now fast (my handling something time lapse is about 5 minutes to half an hour). (That means terminatedly.) |
3. Spot who should have handled it. | 3. Spot who should have handled it. |
4. Interrogate the person on basics of his post (not ask about “hat folders,” etc.). | 4. Interrogate the person on basics of his post (not ask about “hat folders,” etc.). |
In all cases so far I have found the person not doing his post duties, unhatted, with huge misunderstoods on words like “post,” “hat,” “muster,” etc. | In all cases so far I have found the person not doing his post duties, unhatted, with huge misunderstoods on words like “post,” “hat,” “muster,” etc. |
5. Hat the guy. | 5. Hat the guy. |
So I can tell you that any overload you have is from unhattedness of the most basic kind. | So I can tell you that any overload you have is from unhattedness of the most basic kind. |
An org is as efficient and looks as good as its people are individually hatted and do their jobs. | An org is as efficient and looks as good as its people are individually hatted and do their jobs. |
It’s a very good system. I recommend it. | It’s a very good system. I recommend it. |
A sort of a do-it-yourself HCO! | A sort of a do-it-yourself HCO! |
It works. | It works. |
Founder | Founder |
Sherry Anderson Compilations Missionaire\ | Sherry Anderson Compilations Missionaire\ |
Approved and accepted by the BOARDS OF DIRECTORS of the CHURCHES OF SCIENTOLOGY | Approved and accepted by the BOARDS OF DIRECTORS of the CHURCHES OF SCIENTOLOGY |
[Note:'' The original mimeo copies of this policy letter were incorrectly numbered as Exec Series 24.] | [Note:'' The original mimeo copies of this policy letter were incorrectly numbered as Exec Series 24.] |